Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@pickmydoll.com.
- All
- Pre Sale Questions
- After Sale Questions
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Pre Sale Questions
We offer premium, customized craft dolls made with high-quality materials and advanced technology, emphasizing artistic aesthetics and personalized design. Our products are designed for customers who value quality and privacy, suitable for collectors, artistic displays, or personal needs.
We provide extensive customization options, including but not limited to facial features, body proportions, skin tone, hairstyles, and clothing. You can create your unique doll via our online customization platform or by contacting our customer service team. The customization process typically takes 2-4 weeks, depending on complexity.
We prioritize your privacy. All orders are shipped in unmarked packaging with no company logos or product descriptions. Order data is processed through encrypted systems, and payment information is securely stored. We guarantee that no customer information will be shared with third parties.
- Packaging: All products are shipped in neutral, unmarked packaging to ensure privacy. Packages are sturdy to guarantee safe delivery.
- Shipping Costs: Calculated based on destination and shipping method, displayed at checkout.
- Shipping Time: Standard shipping uses sea transport and typically takes 30 business days. Expedited shipping uses air transport and typically takes 15 business days.
International orders may incur customs duties, taxes, or import fees, which are the customer’s responsibility (referencing your March 29 cross-border e-commerce needs). We strive to optimize customs documentation to minimize fees, but costs depend on the destination country’s regulations. Check local policies in advance.
You can reach us via:
- Email: contact.dollure@gmail.com
After Sale Questions
To ensure you have an exceptional shopping experience, we offer a refund service. For details, please see our refund policy page.
We provide a detailed cleaning and care guide (referencing your April 21 Cleaning and Care Guide request). In summary:
- Clean surfaces with mild, non-irritating soap and lukewarm water.
- Periodically apply specialized care powder (e.g., cornstarch) to maintain material softness.
- Store in a cool, dry place, away from direct sunlight or heavy pressure. For the full guide, contact customer service or refer to the product manual.